Hein de Graaf is a social psychologist (University of Amsterdam, 1974) and researcher who was a Fellow for the Council of Europe in 1980. He wrote ‘Computers in Social Services’ in 1986,  ‘Making Social Databanks Work’ in Computer Use in Social Services Network in 1991 and the papers “The Senior citizens after 2000” in 1995 and “Senior citizens on the Electronic Highway” in 1995. Hein was chairman of the DG XIII workgroup „European Nervous System pro-gram (ENS) in 1991. From 1994 to 1998 Hein was evaluator for EU TIDE projects and TIDE proposals (DG XIII, IT for senior citizens and handicapped) and advisor for TIDE program 4e EU Framework and also evaluator and rapporteur for Urban and Rural Area program in 4th Frame-work EG. After that he was project manager for Service 2000, a EU funded project aiming at a expert system for social service providers. Hein de Graaf was also founder and secretary to the European Network IT Human Services (ENITH), 1988 – 1994 and co-founder and Board member of the Human Service IT Applications (Husita). From 1996 to 2008 Hein was project manager for the Dutch National Program OL2000 for the social sector, renamed VraagWijzer in 2003. Until recently he was working for the Dutch Association of Municipalities (VNG). © Astra-com 2013